Frequently Asked Questions

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What do I need to consider if I want a certain product?

The catalogue does not contain all of the Crazy Days products on sale. The selection varies to some extent both at different department stores and in the online store. The most popular products are sold out within seconds and there may not be enough for everyone. Remember, availability of products is limited and it is not possible to reserve them. So, you have to be quick!

 

Exceptions and longer delivery times during the Crazy Days campaigns

Products sold in the Crazy Days campaigns may not be ordered or reserved by phone or email. You cannot enquire about the availability of these products by phone or email either. This applies to both the online store and the department stores.

– Crazy Days campaign products have a product-specific purchase restriction of 20 pcs/order.
– The removal for recycling service (EE equipment recycling) is not available during the Crazy Days campaign.
– No installation service is available for products purchased in the online store during the Crazy Days campaign.
– Campaign prices are only available for new orders made during the campaign in question and for products in the campaign in question.

 

Delivery expenses, methods and times during the Crazy Days campaign

See the delivery expenses, methods and times here

 

How does the wishlist work?

You can add the products you are interested into your wishlist and quickly transfer the products to shopping basket as soon as they go on sale.

The wishlist is device- and browser-specific so the products added to the list will remain on the list when you use the same device and browser used to add the products to your wishlist.

You can email your wishlist to yourself or to someone else. You can also enter the time when the product you want will go on sale into your email calendar.

 

Reserving a Crazy Days product in your shopping basket in the online store

Transferring a Crazy Days product into your shopping basket will reserve the product for 20 minutes. You can confirm this reservation by paying for the contents of the basket. If the content of the shopping basket is not paid for within the time stated by the program, the reservations will be cancelled and you can try to reserve the contents of the basket again. You can repeat the reservation process a maximum of 5 times.

 

Why were the products reserved not transferred to my shopping basket?

In the case of the most popular products, thousands of customers will be transferring the products to their shopping basket at the same time. The customer will be able to reserve the product they want in their shopping basket, but as the online store will be processing thousands of reservations at the same time, there will be a small delay before it is able to display the successful reservations.

 

Why do sold-out products go on sale again?

If all the products on sale in the online store are reserved in customers’ shopping baskets, the online store will say that the product is sold out.

If a customer decides not to purchase a product it will go back on sale again. This means products that are momentarily sold out may go back on sale again.

 

How will my purchases be registered on my Loyal Customer card?

It is not possible to log in to the Crazy Days online store, so you must enter the number of your Loyal Customer card separately for each order.

In Finland: Give your MyStockmann loyalty number in the shopping cart. In Stockmann Mastercard and MyStockmann application the number begins with 101, in the cash card 610428. Please do not use spaces. You can find your loyalty number from MyStockmann application’s Card view.

 

I forgot to add my Loyal Customer card number to the order. Can I do it later on?

Unfortunately, it is not possible to add this information after you have placed your order.

 

I entered my telephone number incorrectly on the order

In Estonia and Latvia:

– You selected delivery by Itella or Omniva: If you successfully received your order confirmation by email, Posti’s delivery notification will be sent to your inbox even if you entered your telephone number incorrectly.

In Finland:

– You selected delivery by Posti: If you successfully received your order confirmation by email, Posti’s delivery notification will be sent to your inbox even if you entered your telephone number incorrectly.
– You selected delivery by DB Schenker orMatkahuolto: If you entered your telephone number incorrectly please contact Stockmann’s customer service in Finland, tel. +358(0)9 1211 or email asiakaspalvelu@stockmann.com.

How can I pay in installments?

You can select an invoice as the payment method and pay the amount in one or more installments. Payment by invoice and installments is only available in Finland. The service is available in Finland only.

Find out more about paying by invoice

 

Can I amend or cancel my Crazy Days order?

It is not possible to combine or amend orders afterwards.

It is not possible to cancel and order. If you do not collect or accept, the delivery will be returned automatically to our warehouse. The order will be cancelled once the delivery has been received at our warehouse.

A card payment will be refunded to the same card that was used to pay for the order. If you paid for your order with an online payment or an invoice, it is crucial that you provide your account number with your return so that we can refund the money to your bank account. Payment by invoice and online payment are only available in Finland.

 

Can I exchange or return products purchased from Crazy Days?

You may not exchange campaign products purchased from the Crazy Days online store because they are sold for a limited time only. The right to return for campaign products is 30 days. Campaign products that are returned must be in their original, unopened packaging.

It is possible to exchange campaign products purchased at the department store during the campaign if the product is still available. Campaign products are covered by the normal 14 days right to return.

 

How do I return a product if I don’t have the original shipping package, return form or return shipping label?

In Estonia and Latvia:

– To Stockmann department store:

You can return a purchase made and paid for in our online store to a Stockmann department store in the same country in which you made the order, either to the department store’s service desk.

As a return package:

ITELLA:
– Pack the product as carefully as you can.
– Print the return notification
– Fill in the return notification carefully. You will find the order number and payment method in the order confirmation that was sent to your email address.
– If you don’t have your return shipping label left, please contact the customer service.
– Returning a product is free of charge and you do not need to inform us of the return in advance.

OMNIVA:
Parcel notification includes a return code. Return code is active for 14 days. This will allow you to return the parcel free through parcel terminal. If more than 14 days is passed and code is not active please contact Stockmann Customer service or return parcel to the department store. If you made your order in Estonia, you did not receive a return code and the original parcel label is missing, please contact Stockmann’s customer service.


In Finland:

– Pack the product as carefully as you can.
– Print the return notification
– Fill in the return notification carefully. You will find the order number and payment method in the order confirmation that was sent to your email address.
– Return address: Stockmann Jakelukeskus, Högberginhaara 12, 04360 Tuusula.
– Agreement number for Posti: 628428
– Agreement number for Matkahuolto: 9526414
Deliveries by DB Schenker should be returned to the nearest DB Schenker collection point with the same shipping ID as the one with which you picked them up.
– Returning a product is free of charge and you do not need to inform us of the return in advance.

 

My product is damaged, what should I do?

If a Crazy Days campaign product received is damaged or the wrong product, we will strive to exchange it for a new one if the product is still available. Otherwise we will cancel the transaction and any payment will be returned to the customer. If you need more information please contact our customer service.

 

What payment methods are accepted in Estonia and Latvia in the Crazy Days online store?

Orders can be paid for using Mastercard, Visa or American Express cards, by debit or credit depending on your own card agreement. Online payment is available for customers of SEB and Swedbank. In Estonia online payment is also possible for customers of Luminor.

 

Is the product selection the same in Finland, Estonia and Latvia?

The online store’s product selection varies slightly by country. Cosmetics products can only be ordered to Finland. In the fashion and home collections there are certain products that can only be ordered to Finland. Products with compulsory freight delivery (e.g. fireplaces or large garden products) can also only be ordered to Finland. Delivery restrictions regarding Estonia and Latvia are stated in the product information in the online store and in the shopping basket.

 

What delivery methods are in use in Estonia and Latvia?

Orders in Estonia and Latvia are delivered by Itella and Omniva. Read more about deliveries.

 

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