Crazy Days Returns

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GENERAL INFORMATION ON RETURNS

It is very important to us that you are satisfied with your order. You have 30 days to familiarise yourself with your products and make your purchase decision.

As Crazy Days is a campaign with a short duration and its products can only be purchased during the campaign, it is not possible to exchange a Crazy Days product with another Crazy Days product after the campaign. If you wish to exchange a Crazy Days product you have ordered for another product in Stockmann’s normal selection, please return it in accordance with the instructions below and place a new order at stockmann.com (deliveries made in Finland only).

You should handle a product you intend to return and its original packaging carefully. If you have used the product or handled it carelessly, you will be held responsible for any decrease in the product’s value up to its full value. Remember to return all parts and the user instructions.

In the case of sealed products, the right to return them applies only to unopened packages. Sealed cosmetics and natural products that are returned must be wrapped in their original, unopened packaging.

Returning the product is free of charge and you do not need to inform us of the return in advance.

Ask for a receipt for your return. The receipt is verification that the product has been returned. Please retain the receipt for at least 3 months.

If we have sent you a damaged or wrong product, please return it in accordance with the instructions. Please also describe the damage to the product in the ‘Additional information’ column on the return notification, and indicate whether you want it to be exchanged for a faultless product or, if you received the wrong product, for the correct product. If you received a damaged or wrong product, we will pay the shipping costs of a similar new product.

We will aim to send a new product to replace the faulty/broken/wrong product, but because Crazy Days is a short campaign, the product may no longer be available. In such cases we will reimburse the order amount for the product in question.

The right to return products does not apply to products that are either manufactured or modified according to the customer’s wishes. The product information will contain a mention of a nonstandard right to return, if this applies. For health or hygiene reasons, it is not possible to return sealed products if their seal has been opened. Sealed cosmetics and natural products that are returned must be wrapped in their original, unopened packaging. If you are returning perfumes, hairspray, nail polish, detergents or bleaching products, for example, you must use the original shipping packaging that includes the warning labels required for transportation.

It is not possible to return toiletries and intimate hygiene products. Such products include epilators, precision trimmers, hair care apparatus and electric hair clippers, electric shavers, electric toothbrushes and oral hygiene equipment, medical thermometers and blood pressure meters, and bedclothes.

NB! In Finland: if home delivery was the only option available for the products, please contact our customer service.
If you no longer have the original shipping package, return form or return shipping label, you can find the instructions for returning the package in the Frequently Asked Questions section.

Product that has not been returned according to these instructions will not be refunded or returned to the customer. In these cases you are also responsible for all the handling fees. For any questions, don’t hesitate to contact Stockmann’s Customer Service.

 

RETURNS IN ESTONIA

TO A DEPARTMENT STORE:

It is easiest and fastest to return your orders straight to our department stores. The refund handling is quickest this way.

You have 30 days to return a purchase made and paid for in our online store to Stockmann department store’s service desk in the same country in which you made the order. Take the return notification that came with the order with you.

 

RETURNING THROUGH OMNIVA:

Parcel notification includes a return code if the delivery was to parcel lockers. Return code is active for 14 days. This will allow you to return the parcel free either through parcel terminal or postal office. The parcel can be returned free via both parcel terminal or postal office irrespective of if it was retrieved from a parcel terminal or postal office. If you did not receive a return code with parcel notification, the parcel can only be returned via postal office. In such case the parcel must have its original shipping label attached. There is no need for attaching a new shipping label. If more than 14 days has passed and the code is not active please contact Stockmann Customer service or return the parcel to the department store.

 

RETURNING THROUGH ITELLA:

Fill in the return notification and enclose it with the items you return. If the return notification is missing or it has disappeared, you can print out an empty form here.

Attach the return shipping label on the return package. Bring your package to the nearest Itella pick-up point. A parcel picked up from a parcel locker can be returned via the same parcel locker 14 days after it was picked up. If more than 14 days have passed, call Itella Estonia customer service, +372 53 495 775 (mon–fri 9–21, sat–sun 10–20). Also if the parcel was delivered to you as home delivery please call to Itella Estonia customer service to arrange pick up. If the return shipping label is missing, please contact the customer service.

 

RETURNS IN LATVIA

TO A DEPARTMENT STORE:

It is easiest and fastest to return your orders straight to our department stores. The refund handling is quickest this way.

You have 30 days to return a purchase made and paid for in our online store to Stockmann department store’s service desk in the same country in which you made the order. Take the return notification that came with the order with you.

 

RETURNING THROUGH OMNIVA:

Parcel notification includes a return code. Return code is active for 14 days. This will allow you to return the parcel free through parcel terminal. If more than 14 days is passed and code is not active please contact Stockmann Customer service or return parcel to the department store.

 

RETURNING THROUGH ITELLA:

Fill in the return notification and enclose it with the items you return. If the return notification is missing or it has disappeared, you can print out an empty form here.

Attach the return shipping label on the return package. Call Itella Latvia customer service to arrange pick up, tel. +371 67815914, +371 25 49 98 91 (Mon–Fri 8.–17.30) or email customerservice.lv@itella.com. If the return shipping label is missing, please contact the customer service.

 

RETURNS IN FINLAND

Fill in the return notification that came with the product and include it in the package with the product to be returned. If you paid through an online bank, remember to include your bank account number so we can return the money to your account.

Bring your return to the same pick-up point where you received it. Ask for a receipt for your return and retain it for at least 3 months.

In the case of Posti or Matkahuolto deliveries, attach the return shipping label provided with the delivery to the package you are returning.

Deliveries by DB Schenker should be returned to the nearest DB Schenker collection point under the same shipping ID as the one with which you picked the parcel up. Please note that DB Schenker does not use a separate return shipping label, so you should keep the return shipping label that was on the original parcel as it will considerably speed-up to return process.

A package picked up from a Posti, Matkahuolto or Smartmile parcel locker can be returned to the locker within 14 days from the time it was picked up. You will receive more detailed instructions on the parcel locker’s screen and from Posti’s and Matkahuolto’s website. If more than 14 days have passed since the package was picked up, it must be returned via the pick-up point.

 

TO A DEPARTMENT STORE:

You can return products to a service point or cash desks at department stores in Finland (not to a partner’s department or Food Market Delicatessen). Take the return notification that came with the order with you. In the department store in Helsinki City Center you can return products also to Click & Collect, floor –1A, next to the pharmacy.

 

RETURNING THE PAYMENT 

We will refund your payment within 14 days of the return taking place or your cancellation notification, provided that we have received the returned products or that you have provided proof of sending them back. If you are returning your entire order, we will also refund the order’s delivery expenses. We will not refund any additional invoicing charges for home delivery or express delivery or the fees for any installation work related to products.

The refund will be made using the same method of payment you used when you placed your order. Card payment refunds will be made to the same card that was used to pay for the order. If you paid for your order with an online payment (only in Finland), it is crucial that you provide your account number with your return so that we can refund the money to your bank account.

 

Special instructions if you have made the order in Finland and paid by invoice or in installments

If you are returning the entire delivery you can dispose of the invoice for the order, however bearing in mind that you must pay any home delivery and express delivery fee. If you chose an invoice as the method of payment and wish to return some of the products your ordered, deduct the price of these products from the total sum on the invoice. However, if you are returning only some products, you must pay the shipping expenses. If the products have been delivered in more than one package, the shipping expenses may be shown on a different invoice to the one containing the product that you are keeping. If you are returning the entire delivery you can dispose of the invoice for the order, however bearing in mind that you must pay any home delivery and/or express delivery fee.

If you have chosen payment by installments and are returning some of the products, pay the invoice received normally. The sum equal to the return will automatically be deducted from the final installments of the installment payment plan.

If you have already paid the invoice, but are returning the product, email your contact details and account details so that the payment can be returned to the address rahanpalautus@collectorpayments.com, with the subject Collector Payments Finland Oy/return of payment.

In matters related to invoicing, contact Collector Payments Finland Oy’s customer service, tel. +358 (0)2 2700 520 weekdays 9 am–5 pm (Calls are subject to the standard local network charge and mobile call charge (pvm/mpm) or using the Collector Payments Finland’s chat service.

 

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