Delivery for Crazy Days orders

Back to the Crazy Days webstore

 

Basic delivery 0 € for all shoppings over 20 €

You will receive all your orders from the Crazydays.com online store without basic delivery costs from Saturday to Sunday 10.–11.10, when the value of your order is at least 20 €. 

Estonia and Latvia

 

DELIVERY TIME

The delivery time for Crazy Days orders is about 1–14 working days. And product-specific exceptions to this will be stated in the product information. Stockmann is not liable for any changes to the delivery time or the consequences for the customer.

 

DELIVERY METHODS DELIVERY EXPENSES (€)
Omniva post office (Estonia only) or parcel locker 2,90
Itella pickup point or parcel locker 4,90

 

ADDITIONAL DELIVERY BENEFITS

Once you have purchased something from the crazydays.com online store and paid the normal basic delivery expense (2.90–4.90 €), the basic delivery for your subsequent crazydays.com online store orders will be free of charge when the total value of the order exceeds 50 €, not including delivery expenses. 

Your right to a discount is based on the customer details stated on the order, so please use the same customer details and email address as you did in your previous orders when you place your order.

This discount does not include purchases from the online stores of our partners. It is not possible to combine orders from previous Crazy Days campaigns in the delivery expense discount.

If the total amount of the products in your first order exceeds 100 € you do not need to pay the delivery expenses for this order (2.90–4.90 €)!

Shipping costs are order specific, regardless of the quantity or value of the products included in the order. The order is to be delivered in one delivery. Please note, however, that the order may be split into several deliveries due to, for example, the availability, weight or size of the products.

Please always include the recipient’s telephone number with the order. The order will be delivered to the pick-up point selected when you placed your order. When you have received the text message notification sent to the telephone number provided you will be able to collect your order.

The Crazy Days online store delivers orders to Estonia, Latvia and Finland. If you want to send products to other countries you can email the Export Service at the address export@stockmann.com.

 

WHAT DOES THE DELIVERY TIME “1-14 WORKING DAYS” MEAN?

Most orders are delivered quickly. Due to temporary congestion, delivery times can sometimes be extended up to the limit of our promise. Our delivery time promise means working days and covers the time from placing an order until your order is ready for pickup or home delivery. So if the promise is, for example, 7 working days, it can mean practically 11 calendar days, including weekends. Possible public holidays extend the delivery time promise.

 

PRODUCT INFORMATION SAYS “ORDER PRODUCT, DELIVERY TIME 12-16 WEEKS.” WHAT DOES THIS MEAN?

This is a product that Stockmann does not keep in its own warehouse, but we place an order with the supplier when we receive your order; typically, for example, large-sized furniture. Estimated delivery time covers the time from placing an order until your order is delivered to your home or pick-up point.

 

DELIVERY METHODS ESTONIA AND LATVIA

 

ESTONIA

Deliveries to Omniva post offices and parcel lockers

With Omniva parcel locker delivery, you will receive an opening code via SMS when the parcel is available for pick up. You will be able to collect your order for 7 days.
In Omniva post offices you will be able to collect your order for 15 days. Please bring your ID.

You can authorize another person to collect your order from the Omniva post office. Deliver the digitally signed power of attorney to info@omniva.ee. You can also make a free-form power of attorney or print Omniva’s power of attorney.

Print Omniva’s power of attorney

 

Deliveries to Itella pick-up points and parcel lockers

The order will be delivered to the pick-up point or parcel locker that you have chosen. Instead of the pick-up point nearest your home, you can choose the most suitable pick-up point or parcel locker for you. The delivery notification will be sent to the same phone number that you have given when placing your order.

When you receive the delivery notification, you will be able to collect your order from the pick-up points for 14 days. In the Smartpost parcel lockers the storage time is 7 days. If needed, you can have 7 days extra storage time by calling Itella call center, tel. +372 53 495 775 (Mon–Fri 9–21, sat–Sun 10–20). Omniva and Cargobus parcel lockers have 14 days storage time. When you collect your order from a pickup point, present the tracking ID and your proof of identity. When you collect your order from a parcel locker, use the code that you have received. If the parcel locker op pick-up point is full, Itella Estonia will contact you to arrange the delivery.

 

 

LATVIA

Deliveries to Omniva parcel lockers

With Omniva parcel locker delivery, you will receive an opening code via SMS when the parcel is available for pick up. You will be able to collect your order for 7 days.

 

Deliveries to Itella pick-up points and parcel lockers

The order will be delivered to the pick-up point or parcel locker that you have chosen. Instead of the pick-up point nearest your home, you can choose the most suitable pick-up point or parcel locker for you. The delivery notification will be sent to the same phone number that you have given when placing your order.

When you receive the delivery notification, you will be able to collect your order for 14 days from the parcel lockers and pick-up points. When you collect your order from a pickup point, present the tracking ID and your proof of identity. When you collect your order from a parcel locker, use the code that you have received. If the parcel locker or pick-up point is full, Itella Latvia will contact the customer to arrange delivery.

 

 

Finland

DELIVERY METHODS DELIVERY EXPENSES (€)
DB Schenker collection point or  Smartmile parcel lockers 2,90
Posti’s pick up point or parcel lockers, Matkahuolto’s pick-up point or parcel lockers 4,90
Home delivery, optional 9,90
Home delivery, obligatory 50,00

 

ADDITIONAL DELIVERY BENEFITS

Once you have purchased something from the crazydays.com online store and paid the normal basic delivery expense (2.90/4.90 €) the basic delivery of your subsequent crazydays.com online store orders will be free of charge when the total value of the order exceeds 50 €, not including delivery expenses or any extra cost for instalment payments. You can also choose optional home delivery for 4 € (9,90 €).

Your right to a discount is based on the customer details stated on the order, so please use the same customer details and email address as you did in your previous orders when you place your order.

The amount of the basic delivery expense is also discounted from the delivery expenses for home delivery orders. This discount does not include purchases from the online stores of our partners (e.g. Power). It is not possible to combine orders from previous Crazy Days campaigns in the delivery expense discount.

If the total amount of the products in your first order exceeds 100 €, you do not need to pay the delivery expenses for this order (2.90/4.90 €)! You can also choose optional home delivery for 4 € (9,90 €).

 

YOUR BENEFIT ON MYSTOCKMANN LEVELS 5 AND 6

On MyStockmann loyal customer levels 5 and 6
– delivery to pick-up point or parcel locker is always 0 €
– optional home delivery is 4 €

 

DELIVERY TIME

The delivery time for Crazy Days orders is about 1–14 working days. And product-specific exceptions to this will be stated in the product information. Stockmann is not liable for any changes to the delivery time or the consequences for the customer.

 

DELIVERY METHODS

Your default pick-up point is usually the nearest Posti´s pick up point or parcel lockers, Matkahuolto´s  pick up point or parcel locker or DB Schenker pick-up point to the address provided. The pick-up point could be a grocery store, R-Kioski or other local business or a parcel locker located at a grocery store.

Delivery expenses are specific to the order and we will aim to send the order as one delivery. However, the order may be divided into several deliveries, for example due to the availability, weight or size of the order. If a single order contains more than one product, the shipping cost will be based on the product with the highest shipping cost.

Please always include the recipient’s telephone number with the order. The order will be delivered to the DB Schenker, Posti or Matkahuolto pick-up point selected when you placed your order. You will be able to collect your order from the selected pick-up point when you have received the text message notification sent to the telephone number provided. In home deliveries the transport company will agree on the delivery time with the recipient if necessary.

The Crazy Days online store delivers orders to Estonia, Latvia and Finland. If you want to send products to other countries you can email the Export Service at the address export@stockmann.com.

 

Posti’s pickup point or parcel locker

The order will be delivered to your selected pickup point or parcel locker. Instead of your local Post outlet you can easily pick up your parcel from a pickup point or parcel locker that is convenient for you. The delivery notification will be sent to the telephone number that you provided when you placed the order. You will be able to collect your order for 7 days of receiving the delivery notification.

If the delivery is too big to fit in a Posti parcel locker or the parcel locker is full, the delivery will be sent to the Posti postal outlet that is nearest to the parcel locker. If the parcel is routed to a parcel locker where the lockers are too small, the parcel will be delivered to the Posti postal outlet according to the delivery address. The delivery notification will show where you can collect the parcel. The maximum size of a parcel that will fit in a parcel point locker is 60 cm x 36 cm x 60 cm.

Present the tracking ID and your proof of identity when you collect your order from the Posti pickup point. Use your locker code at the parcel locker.

Posti’s services are 100 % carbon neutral.

 

Matkahuolto’s Pick-up Point

When placing your order you can choose to collect your order from the Matkahuolto pick-up point or parcel locker of your choice.

You will receive an arrival notification via SMS when your order is available for pick up. Orders are kept for 14 days from the arrival to the parcel point. The storage time of the parcel locker is 7 days. The notification will provide you with an unlock code to retrieve the package from the parcel locker. When the locker is full, your order is routed to another Matkahuolto pick-up point nearby. You will be notified of any change.

Present your proof of identity when collecting your order from the Matkahuolto parcel pick-up point. If you are collecting the parcel on behalf of the customer you will also need a power of attorney.

Print Matkahuolto’s power of attorney

 

DB Schenker collection point

When placing an order, you can choose to pick up your order from the DB Schenker pick-up point of your choice. There are pick-up points all over Finland: R-kioski, K-food stores and many local businesses. DB Schenker pick-up points also include Smartmile vending machines.

You will receive an arrival notification via SMS when the package is available for pick up. Your order will be available for collection for 14 days from the arrival to the pick-up point. With Smartmile parcel machines, your order is stored for 7 days.

Present your ID when you collect your order from DB Schenker’s pick-up point. If you are subscribing to the package, you will also need a power of attorney.

Print DB Schenker’s power of attorney

 

Home delivery

If you choose home delivery for your products, please provide a telephone number when making your order, which the transport company can, if necessary, contact you on to agree on the time of the home delivery.

Home delivery is the only available delivery method for some products (e.g. large pieces of furniture), and it is not possible to collect them from a pick-up point.

Please note that if you select home delivery for your product, the service does not include the return of the product in Finland.

If you want to return the product, you will have to take care yourself about the transportation to the pick-up point. If it was not possible to select a delivery method other than home delivery, contact Stockmann Customer Service for product return in Finland.

We will not refund any charge for home delivery or express delivery or any installation costs associated with the delivered products.

Home delivery of the products sold and delivered by Stockmann is taken care of by Posti. In accordance with the terms of the Post, home delivery products will be delivered to continental Finland to addresses with uninterrupted access by road. The home delivery service includes delivery to the address indicated on the address card in the recipient’s apartment, in the immediate vicinity of the apartment’s front door. Postage delivery to major cities is by 9 pm on weekdays, and by 2 pm in the rest of the country. Easy access to the destination is required. It is the responsibility of the recipient to provide adequate protection for the floors. The maximum weight of an individual package in a transport unit may be up to 120 kg for home delivery. Weights over 120 kg are unloaded at the address indicated by the addressee in the immediate vicinity of the Post’s vehicle.

For home delivery, please check that the shipment is correct and externally intact when you receive your order. If you notice any damage, make a note of the shipping documents as soon as the driver is present and report the damage to Stockmann Customer Service.

 

Stockmann’s Directly Delivered Products

Directly delivered products will be delivered to the customer directly from the supplier’s warehouse using a delivery method that has been chosen when the purchase was made. By ordering the product you accept that your personal information will be shared to a third party so that they are able to arrange the delivery.

Stockmann’s directly delivered products in the Crazy Days campaign are Villeroy & Boch -outdoor jacuzzis, Kekkilä’s products and Big Green Egg -charcoal grills.

 

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