MyStockmann terms and conditions
Updated 11 June 2026, effective from 25 June 2026
Definitions
MyStockmann Programme: The loyal customer programme (âProgrammeâ) offered by Lindex Group plc and Stockmann to their customers.
MyStockmann Member: A private individual who has joined the MyStockmann Programme (âMemberâ or âyouâ).
Stockmann App: The mobile application (âAppâ) intended for the management of membership and related benefits.
Stockmann’s Online Stores: stockmann.com, stockman.ee, stockmann.lv, hullutpaivat.com, hulludpaevad.ee and trakasdienas.lv (âOnline Storeâ).
Stockmann Department Stores: A Stockmann department store in Finland, Estonia or Latvia (âDepartment Storeâ).
Stockmann Mastercard Card: A Stockmann Mastercard Credit/Debit card (âCredit Cardâ) provided by the Creditor.
Credit Card Creditor: Nordea Finance Finland Ltd (Business ID 0112305-3, Aleksis Kiven katu 9, 00500 Helsinki). Creditorâs website
Stockmann Partner: A selected tenant or partner (âPartnerâ).
1. PRINCIPLES OF THE PROGRAMME
The Programme is a free customer programme offered by Lindex Group plc and Stockmann to their customers. Only private individuals can become a Member.
Members receive membership-related product and service benefits at the Department Stores and the Online Store, as well as from selected Partners. The App for managing membership and benefits can be downloaded from the App Store and Google Play.
2. BECOMING A MEMBER
Membership is personal to the individual. Anyone aged 15 years or over can become a Member. Applicants aged 15â17 require the consent of their parent or custodian, and Stockmann reserves the right to request written confirmation of this.
A Member must have a valid email address . Stockmann primarily communicates membership-related matters electronically, for example about Member benefits, tier points accrued, events, Partner benefits or the features of the App. The Member is responsible for ensuring that their contact details, interests and App information are up to date.
Before becoming a Member, the customer must read the information on Stockmann’s processing of personal data and these Terms and Conditions of Membership.
You can become a Member through the App, in the Online Store or at a Department Store service desk. Depending on the channel used, you will receive a membership number either through the App, in the Online Store or from the Department Store staff.
Companies, groups of companies, organisations or other entities or those making commercial or centralised purchases are not eligible for membership. Membership may not be used for purposes of resale or for seeking profit.
3. APPLYING FOR THE CREDIT CARD
You can apply for the Credit Card on the Creditorâs website by logging in with online banking credentials. The information provided in the application will be treated confidentially. Apply for the Credit Card
A Member applying for the Credit Card must reside permanently in Finland. The Credit Card can be issued upon application to an adult who meets the Creditor’s creditworthiness criteria. The Member must accept the Creditorâs separate Terms concerning the Credit Card and the Standard European Consumer Credit Information.
Once the credit application has been approved, the Creditor will deliver the Credit Card to the Member. If the credit application is rejected, the Member will be informed of this by the Creditor.
4. ACCUMULATING TIER POINTS IN THE PROGRAMME
In the Programme, Members progress to the various benefit tiers based on the tier points they have accumulated. Tier points are personal and cannot be transferred to another person. Tier points expire and the points account is reset to zero only if membership is terminated or expires in the manner described in section 8 or 9.
Tier points accrue as follows:
Method 1: Purchases
Every euro (EURÂ 1) spent in a Department Store, the Online Store or by making a purchase from a selected Partner accrues (1) tier point.
Using the credit facility (Credit) of the Credit Card accrues at least 0.5 additional points for every euro paid with the credit facility.
Product returns and refunds reduce the accrual of tier points (-1 euro = -1 tier point).
Tier points are not awarded retroactively for unregistered purchases.
Method 2: Other actions defined in the Programme, such as:
Subscribing to the newsletter for the first time
Updating your profile information or interests
Starting to use the Credit Card
No tier points accrue from brokered products (such as tickets and gift cards), alcohol, gambling games, lottery tickets, vehicles, money transfer services, leasing and service agreements, insurance, Crazy Days Partner offers or Stockmann delivery service (export) purchases.
5. REGISTRATION OF MEMBERSHIP AT THE TIME OF PURCHASE
For tier points to accrue, the membership must be registered before making a payment. In a Department Store, membership is registered with the App’s QR code or the Membership Card. In the Online Store, the Member must be logged into their account.
Tier points are not awarded retroactively for unregistered purchases.
6. CREDITING OF TIER POINTS IN THE ACCOUNT
You can view your tier point accrual in the App or the Online Store when logged in.
Tier points for purchases made in a Department Store are generally credited on the following day and for purchases made in the Online Store after the order has been collected. Tier points for purchases made from Partners operating at a Department Store are usually credited within a week.
Tier points from Credit Card usage are credited after the end of the Credit Card billing cycle.
7. PROGRAMME BENEFITS
The Programme has several tiers, to which you are placed based on your accrued tier points. The content of the benefits varies from tier to tier. Benefits may be valid indefinitely or for a single use or tied to a specific time, place of purchase, or activity.
You may receive additional benefits based on your purchasing behaviour or the interests you have indicated.
Once the new tier points have been registered in the system, you will automatically move to the tier you qualify for based on the number of your tier points.
An up-to-date description of the Programme content and the currently valid tier benefits is available in the App and the Online Store.
Stockmann reserves the right to change the benefits of the Programme by providing reasonable advance notice of the changes.
8. TERMINATION OF MEMBERSHIP
You may terminate your membership at any time. You may terminate your membership by yourself in the App or by notifying Stockmann’s customer service by phone or in writing. Membership will cease immediately after the notification has been processed. You may also request the termination of your membership through the App, in which case the account will be deleted within 14 days. Your will lose your earned benefits and tier points when you terminate your membership.
Stockmann has the right to terminate membership if a Member does not comply with the Terms and Conditions of the Programme.
If the Member holds the Credit Card, the Member’s credit agreement with the Creditor will not automatically terminate upon termination or expiry of membership in accordance with section 8 or 9. Instead, the Member must separately terminate the credit agreement in writing with the Credit Card Creditor Nordea Rahoitus.
9. EXPIRY OF MEMBERSHIP ON GROUNDS OF INACTIVITY
If a Member has not had any registered point transactions (section 4) or has not logged into their membership account at least once in the past five (5) years, the membership will expire on the grounds of inactivity. The Member will be informed of the expiry electronically in advance.
If the Member rejoins the Programme, the membership starts anew and no previously accrued tier points will be reinstated.
The membership of a Credit Card holder is valid for as long as the Member has the Credit Card in use. If the Credit Card is cancelled in accordance with section 10 or by the Member, the terms and conditions specified in section 9 apply to the expiry of membership on the grounds of inactivity.
10. CANCELLATION OF CREDIT CARD
If there have been no purchase transactions on the Credit Card for eight (8) years, the Credit Card will be cancelled by the Creditor. The Creditor will not inform the Member in advance about the cancellation of the Credit Card. If the Member wants a new Credit Card, they must submit a new Credit Card application to the Creditor in accordance with section 3.
11. CHANGES IN THE PROGRAMME
Stockmann may, at its sole discretion, at any time, terminate, modify, limit, suspend or amend the Programme or its Terms and Conditions.
The changes will take effect no earlier than fourteen (14) calendar days after the date on which the change has been announced either in the App, in the Online Store or by email.
12. LIMITATIONS OF LIABILITY
Stockmann is not liable for system failures or malfunctions in the Programme or any consequences thereof. Stockmann is not liable for any loss or damage arising any interruption of, changes in or termination of the Programme or any other events related to it.
13. OTHER TERMS AND CONDITIONS
As a general rule, address changes occurring in Finland are updated automatically from the Digital and Population Data Services Agency’s register.
For information about how Stockmann processes personal data, please refer to the Privacy Policy for Stockmann’s Customer Data.