MyStockmann terms and conditions
Updated 15 May 2025, effective on 29 May 2025
Definitions
MyStockmann programme: Loyal customer programme (‘Programme’) offered by Lindex Group Oyj and Stockmann to their customers.
MyStockmann member: A private individual who has joined the MyStockmann Programme (‘Member’).
MyStockmann app: A mobile application for management of membership and benefits (‘Application’).
Stockmann’s online stores: stockmann.com, stockman.ee and stockmann.lv (‘Online Store’).
Stockmann department store: A Stockmann department store in Finland, Estonia or Latvia (‘Department Store’).
Stockmann Mastercard card: The Stockmann Mastercard Credit/Debit card (‘Credit Card’) provided by a creditor.
Credit card creditor: Nordea Finance Finland Ltd (business ID 0112305-3, Aleksis Kiven katu 9, 00500 Helsinki. Creditor’s website
Stockmann partner: Selected tenant or partner (‘Partner’)
1. PRINCIPLES OF THE PROGRAMME
This is a free customer programme offered by Lindex Group Oyj to its customers. Only private individuals can become a Member. Members receive product and service benefits from the Department Stores and the Online Store, as well as from partners. The Application can be downloaded from the AppStore and Google Play.
2. BECOMING A MEMBER
Membership is personal to the individual. Anyone aged 15 or older can become a Member. Applicants aged 15–17 must have the consent of their parent or guardian. Membership can be applied for 15–17-year-olds at the service desks of the Department Stores. A parent or guardian must be present. All new Members must have a valid email address and mobile phone number.
In general, Stockmann provides information on matters related to membership electronically, by informing Members about membership benefits, points accumulated, transactions, partner benefits or Application features, for example. Members are responsible for keeping their email address, contact details, interests and the Application up to date.
Before becoming a Member, the customer is required to read the information on Stockmann’s processing of personal data and these terms and conditions of membership.
It is possible to become a Member by signing up yourself via the Application or the Online Store or at the service desk in the Department Store. After joining, the Member will, depending on the channel used, receive a membership number either in the Application, the Online Store, from the Department Store personnel or in an e-mail confirmation after calling customer service.
Companies, groups of companies, organisations or other entities or those making commercial or centralised purchases are not eligible for membership. Membership cannot be used for purposes of resale or for seeking profit.
3. APPLYING FOR A CREDIT CARD
A Credit Card can be applied for on the Creditor’s website by logging in with online banking credentials. The information provided in the Credit Card application will be treated confidentially. Apply for Credit Card
Members applying for a Credit Card must be a permanent resident of Finland. Persons who are at least 18 years old and who meet the credit eligibility criteria of the Creditor providing the financing can apply for a Credit Card. The Member must accept the separate Creditor Terms and Conditions for the credit card and the standard European Consumer Credit Information.
If a Member applies for a Credit Card, the Creditor will send the Credit Card to the Member once the credit application has been approved. If the credit application is rejected, the Member will be informed of this by the Creditor.
4. ACCUMULATING POINTS IN THE PROGRAMME
In the Programme, points are used to advance to higher levels. Points are personal and cannot be transferred to another person or Member. Earned points expire and the points account will be reset to zero only if membership is terminated in accordance with items 8 and 9.
Points can be accumulated using the following methods:
Method 1: By making purchases at the Department Stores, the Online Store or from selected Partners, or by making purchases using the credit feature of the Credit Card.
• Every euro (EUR 1) spent in a Department Store, the Online Store or by making a purchase from a selected Partner will earn one point (1 point). An up-to-date list of the Partners that contribute to your points accumulation can always be found in the Online Store on the Programme’s pages.
• Members earn at least 0.5 additional points for every euro (EUR 1) paid using the credit feature of the Credit Card. Credit Card use and the points accumulation are personal to the individual; the use of a parallel card has no effect on the principal Credit Card holder’s points accumulation, and the use of the principal credit card has no effect on the parallel Credit Card holder’s points accumulation.
• Product returns/refunds reduce the points accumulation by 1 point for each EUR 1. Members area not awarded points subsequently for unregistered purchases.
Method 2: other ways defined in the Programme, such as:
• Subscribing to the newsletter for the first time.
• Updating your contact details or interests in your profile.
• When you start using the Stockmann Mastercard card
Points are not awarded for brokered products purchased from Stockmann (including tickets and gift cards), alcohol, gambling games or scratch cards, Online Exclusive partner vehicles, money transfer services, Crazy Days vehicle offers, vehicles or leasing and service agreements, Stockmann delivery service (export) purchases, or insurance.
5. REGISTRATION OF MEMBERSHIP AT THE TIME OF PURCHASE
To earn points, the Member must register their membership number before paying for their purchase at the time of purchase in a Department Store. In the Online Store, the Member must be logged in to the Online Store at the time of purchase for points to be credited to the Member’s account.
Membership is registered in the Department Stores either by reading the membership number from the Application (mobile card QR code) or by using the chip/magnetic stripe of the membership card when paying at the checkout. When paying via Apple Pay, Google Pay or another similar mobile payment method, the Member must first register their membership using one of the above methods before paying for their purchase.
6. CREDITING OF POINTS IN THE ACCOUNT
Members can view the number of points they have earned in the Application and in the Online Store after logging into their account.
Generally, points for purchases made at Stockmann are credited to the Member’s account on the day following the purchase. For purchases made from Partners operating at Stockmann Department Stores, points are usually credited within one week from the date of purchase.
Points for Credit Card use are credited to the Member’s account after the end of the Credit Card billing cycle, based on information received from the Creditor.
7. PROGRAMME’S BENEFITS
The Programme has several levels to which Members are assigned based on their accumulated points. Each level has its own benefits, and the content of these benefits varies from level to level. Members can also receive additional benefits based on their purchasing behaviour or the interests they have declared. In addition to the points, there is a 0.5% payment method discount on purchases made with the Credit Card in the Department Stores.
When a Member’s new points are registered in the system, the Member will automatically move to the level equal to their number of points. The level always determines the benefits that the Member is entitled to. The benefits may be:
• Temporary
• Single-use
• Tied to a specific time, place or activity
Level benefits published in the Online Store are available for all Members at that level. However, most of the Programme’s benefits can only be used in the Application or Online Store.
An up-to-date description of the content of the Programme and the level benefits valid at any particular time is available in the Online Store.
Stockmann reserves the right to change the Programme’s benefits by providing reasonable advance notice of such changes in the Online Store.
8. TERMINATION OF MEMBERSHIP
The Member may terminate their membership at any time. You may terminate your membership yourself in the Application or by notifying Stockmann’s customer service by phone or in writing. Membership will cease immediately after the notification has been processed. The Member can also request termination of their membership via the Application, in which case the account will be deleted within 14 days. The Member will lose the benefits and points they have earned when they terminate their membership. Before terminating their membership, the Member may use all of their benefits and points, which the Member can always view as explained in item 6.
Stockmann has the right to terminate membership if the Member does not comply with the terms and conditions of the Programme.
If the Member holds a Stockmann Mastercard, the Member’s credit agreement with the credit provider will not automatically terminate upon termination or expiry of the Membership in accordance with items 8 or 9, so the Member must terminate the credit agreement in writing to the credit provider.
9. TERMINATION OF MEMBERSHIP ON GROUNDS OF INACTIVITY
If no points transactions (item 4) are registered to the Member’s account or if the Member has not logged into their account in five (5) years, the membership will be terminated. The Member will be informed of the termination in advance by electronic means. If the Member rejoins the Programme, the Member will start the Programme from the beginning and no old points will be returned to the Member’s accumulated points.
The Membership of a Credit Card holder is valid for the entire time the Member has the Credit Card. If the Credit Card is cancelled in accordance with item 10 or by the Member, the terms and conditions set out in item 9 will be applied regarding the termination of Membership on the grounds of inactivity.
10. CANCELLATION OF A CREDIT CARD
If the Member has not made any Credit Card purchases in eight (8) years, the Credit Card will be cancelled by the Creditor. The Creditor will not inform the Member of the cancellation in advance. If the Member wants a new Credit Card, they must submit a new application to the Creditor (item 3).
11. CHANGES IN THE PROGRAMME
Stockmann may, at its sole discretion, at any time, terminate, modify, limit, suspend or amend the Programme and its terms and conditions if changes are due to
• a significant change in production, supply, demand or similar conditions
• the development or renewal of contractual, pricing, system or service components
• changes resulting from services provided by third parties
• protection or development of data privacy, information security or financial security
• a change in legislation or a decision by a public authority that could not have been taken into account when the agreement was concluded.
Such changes will take effect no earlier than fourteen (14) calendar days after the date on which the change is announced either in the Application, the Online Store, by email or a combination of these.
12. LIMITATIONS OF LIABILITY
Stockmann shall not be liable for system failures or malfunctions of the Programme or any consequences thereof. Stockmann shall not be liable for any loss or damage arising from any interruption, changes or termination of the Programme or other events related to this.
13. OTHER TERMS AND CONDITIONS
In general, address changes in Finland are automatically updated on the basis of data submitted to the Digital and Population Data Services Agency.
For information on how Stockmann processes personal data, please refer to the Privacy Policy for Stockmann’s Customer Data.
Helsinki, 15 May 2025