Delivery information

 

Estonia and Latvia

Deliveries are free of charge for purchases over 50 €. 
Deliveries for purchases below 50 € as follows:

DELIVERY METHODS DELIVERY EXPENSES (€)
Omniva post office or parcel locker 2,90 €
Smartpost Itella parcel locker or parcel point 4,90 €

 

Shipping costs are order specific, regardless of the quantity or value of the products included in the order. The order is to be delivered in one delivery. Please note, however, that the order may be split into several deliveries due to, for example, the availability, weight or size of the products.

Please always include the recipient’s telephone number with the order. The order will be delivered to the pick-up point selected when you placed your order. When you have received the text message notification sent to the telephone number provided you will be able to collect your order.

 

DELIVERY TIME

The delivery time is about 3–7 working days, and product-specific exceptions to this will be stated in the product information. Stockmann is not liable for any changes to the delivery time or the consequences for the customer. Please note that sometimes delivery can take longer due to the delivery partner’s high volumes.

 

DELIVERY METHODS 

ESTONIA

Deliveries to Omniva post offices and parcel lockers

With Omniva parcel locker delivery, you will receive an opening code via SMS when the parcel is available for pick up. You will be able to collect your order for 7 days.
In Omniva post offices you will be able to collect your order for 15 days. Please bring your ID.

You can authorize another person to collect your order from the Omniva post office. Deliver the digitally signed power of attorney to info@omniva.ee. You can also make a free-form power of attorney or print Omniva’s power of attorney.

Print Omniva’s power of attorney

 

Deliveries to Smartpost Itella parcel lockers

The order will be delivered to the parcel locker that you have chosen. You can choose the most suitable parcel locker for you. The delivery notification will be sent to the same phone number that you have given when placing your order.

When you receive the delivery notification, you will be able to collect your order from the parcel lockers for 7 days. If needed, you can have 7 days extra storage time by calling Smartpost Itella call center, tel. +372 60 11 000 (Mon–Fri 9–21, Sat 9-17, Sun 9–15). When you collect your order from a parcel locker, use the code that you have received. If the parcel locker is full, Smartpost Itella will contact you to arrange the delivery.

 

 

LATVIA

Deliveries to Omniva parcel lockers

The order will be delivered to the pick-up point or parcel locker that you have chosen. Instead of the pick-up point nearest your home, you can choose the most suitable pick-up point or parcel locker for you. The delivery notification will be sent to the same phone number that you have given when placing your order.

With Omniva parcel locker delivery, you will receive an opening code via SMS when the parcel is available for pick up. You will be able to collect your order for 7 days.

 

Deliveries to Smartpost Itella parcel lockers and parcel points

The order will be delivered to the Smartpost parcel locker or parcel point that you have chosen. You can choose the most suitable parcel locker or parcel point for you. The delivery notification will be sent to the same phone number that you have given when placing your order.

When you receive the delivery notification, you will be able to collect your order within 7 days from the parcel lockers,  within 14 days from parcel points. When you collect your order from parcel point you’ll be asked to present the PIN code you received in text message. When you collect your order from a parcel locker, use the door number  and the code you have received. If the parcel locker is full, Smartpost Itella Customer service will contact you to arrange the delivery.