Export Service
International customers have the possibility to order products from Stockmann through the Export Service. We ship products within Finland and the EU countries. It’s also possible to order gift cards through the Export Service.
If you are visiting any of our department stores, just let the salesperson know you want to use our Export Service. Your products will then be delivered from the sales department to the export service, where you will pay for both the products and the shipping.
You can also place orders by calling or e-mailing us. The delivery price is determined based on the destination country, the shipping method and either the weight or volume of the package.
The Export Service can be found at the Service Point (Palvelupiste) of each department store.
The minimum order amount for using Export Service is 500 €. Export Service delivers normal-priced products only, not sale or discount products.
Contact us
Customer Service: +358 (0)9 1211 | export@stockmann.com
Weekdays: 9–21 | Saturdays 9–19 | Sundays 11–18
Pricing
The shipping price is based on the weight and volume of the items. The prices vary between the different destination countries so please e-mail us for a quote. Packaging and delivery from Stockmann to the carrier is included in the price. Any import customs at the destination country are the receiver’s responsibility.
Smaller packages (in general less than 30 kg) are shipped via the Finnish Post office. For larger shipments (for example furniture) we use Schenker. Express deliveries are shipped via DHL.
Delivery service fee 25 € is added to all orders done through Delivery service and Export service. Orders exceeding the total amount of 1000 € are processed without service fee.
Additional information
Please note that individual countries may have restrictions on what items are allowed in the shipments.
You can check country specific information for delivery times and restrictions at Posti’s web page. You can also e-mail us at export@stockmann.com and we will be happy to give you a price quote and answer any additional questions.
Delivery terms
For over half a century, Stockmann Export Service has been shipping products from Stockmann to for example Finns living abroad, embassies, diplomatic personnel and tourists. Our services also include helping people with international moves by delivering products bought from Stockmann straight to the forwarding agency, who will then deliver everything to the destination country.
Accepted payment methods
Accepted payment methods are credit cards and invoices (invoices need to be pre-paid before shipment). American Express cards are not accepted.
Delivery
Deliveries within Finland take approximately one week. Delivery times abroad depend on the destination country and method. For approximate delivery times see Posti’s web pages. If the order includes several items and some of them are not available right away, we will ship the package once the entire order is ready.
Replacements and returns
Please contact us by calling or e-mailing us if there is a problem with the delivered products and we will be more than happy to help you.